Travel Portal

Travel Portal
Case Study

Travel portal for Service Operators integrated with Booking Engine and gateways to travel affiliates

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The Challenge

This discussion led to the development of a travel platform to manage their own inventory and distribution and to improve their cost effectiveness through sophisticated web technologies.

The client approached AES to develop an integrated travel solution to support their operation and services to channel partners and direct customers. Selling through intermediary channels, include traditional and online travel agencies, tour operators, and travel management companies.

Solution

AES designed & developed a travel portal integrated with Booking Engine and gateways to travel affiliates. The travel portal provides B2C solution for online users to perform search based on their requirements and pick the service, seat selection and payment method to complete transaction.

It also provides gateways to B2B consolidator systems to integrate travel affiliates to provide access to reservation and purchase of tickets, in real time. The portal simplifies the creation and management of travel agencies for B2B sites.

Client

Our client, an Indian based Travel operator started as cargo shipping and parcel servicing company in 1970’s have now emerged into a corporate entity with diverse interests in tours and travels, cargo services and holiday planning services.

With a workforce of over 1000 people, 300 booking and delivery agents, they offer bus services to different destinations across South India, including tour packages.

Web Portal Design and Production

A website to enable the customers to book their tickets online and also to avail the facility of searching the availability of seats. AES ensures that the web site effectively communicates your brand and enables you to sell more.

Integrated Internet Booking Engine which could be used by the customers to book their travel tickets. Provide B2B gateways to Agents, Affiliates and consolidators website, whose can sell your services.

Advanced operational control when working with online customer via B2C access and with Agents, via B2B access like closing online booking few hours before the travel date or cancellation policy for agents

Content management system to change and update content on the website, organize pro-motional activities on the site, and promote tours or other travel products.Full backend system to maintain user groups, routes, route fares, accounts, transaction, payments, contents, trips and packages, boarding passes and ticket details.

Travel Portal Administrator / Affiliates interfaces

  • User Management
  • Agent Management
  • Affiliate Management
  • Commission management
  • Category Management
  • Booking Management
  • Content Management
  • FAQ Management
  • Site Configuration
  • Affiliate registration & login
  • View & update profile information
  • View commission

Multiple Payment Gateway integration –
multiple payment modes – net banking features

  • Parcel Booking /delivery management System integrated with a SMS alerts application to provide dispatch/delivery notifications
  • Real-Time data sharing for agents providing effective resource sharing between agents and subagents
  • Temporary block/auto release function – The Agents can hold the seats for limited time and on no further confirmation the seats become publicly available. This increases the possibility for more seats to be filled.
  • Dynamic Packaging- this feature allows operators to provide discounts, increased fare on particular days
  • Customizable reports for key business decisions like day reports, seat reports, counter booking, transaction reports, cross functional reports etc..,
  • Increased Security with IP based blocking- This feature restricts unauthorized access to our client sites
  • ETicket management and printing
  • A back-office system that enables travel agencies to view all the booking details. Travel agencies can track orders by various criteria including passenger name, order status, order date and service date.

Benefits

  • Increased Sales
  • Expanded Customer Base
  • Provide Customers valuable information about your business
  • Business available 24/7/365. Never Close
  • Build Customer Loyalty
  • Reduction of Marketing and Advertising Costs
  • Integrated Email alerts to customers confirming their booking
  • Real time seat management for the agents and sub agents
  • Reduction in inventory management and per unit administration cost due to high sales turnover.
  • Timely management of Accounts and cross functional reports
  • Centralized data storage

AES Advantages

  • No hidden costs
  • Contingency support services provided by AES helpdesk
  • Backend/Server Support by AES Engineers
  • Increase Visibility through Search Engine Marketing
  • Unique design themes
  • Dedicated server – No Downtime

Add – Ons & Tools

  • SEO
  • SMS alerts
  • MTicket application
  • Mobile friendly site design
  • Social media integration
  • Promo mailer creations
  • Hosting solution for our customers
  • ASP.Net
  • My Sql
  • .Net 3.5
  • MS Sql Server

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